Our clients tell us that creating a climate of continuous
improvement is of vital importance to building a successful
relationship.
Good quality, accurate and broadly spread client feedback allows
us to enhance our performance and to gauge how well we are meeting
our clients' expectations. We run two major client feedback
projects covering the way the relationship is managed (Relationship
Audits) the quality of each significant piece of work that we carry
out.
Post Project Reviews
PPR gathers and collates project feedback via short telephone
interviews. These are handled by an independent specialist research
company to ensure an impartial approach.
Clients are asked about their level of satisfaction on the major
factors that are critical to the success of a good working
relationship.
Interviews combine quantitative and qualitative feedback,
ensuring that we gain key indicators of our performance and a good
understanding of the reasons why clients gave a particular
rating.
The results are reported back to our Directors immediately over
a secure web-based reporting system. Positive feedback is always
appreciated and we act upon it to ensure best practice is
disseminated through Chandler Jones International. Should any
issues with underperformance be raised a thorough escalation
procedure is in place.
We analyse the results at a client level and across the firm,
and can manipulate the data according to sector, consultant,
competitor ratings and much more.
The importance of this project to clients is illustrated by
their high level of participation and by the depth and
richness of the feedback that they are providing.
Clients are confirming Chandler Jones International reputation
as a client-focused recruitment firm providing a quality
service.
View Post Project Reviews
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